Hello,
To answer your questions
Hi again! Jimmytwosticks
Thanks for sharing all the details about the issue you’re dealing with! Let’s add one more step to the troubleshooting you’ve already done:
Once removed, do a System Restart and install the app again.
Just let me know if this does the trick.
The Roku Community Team
RokuHaz-M I've completed the app removal / reinstall as requested and issues persist.
Glad you're back! Jimmytwosticks
Thanks for giving those steps a shot! Since we've gone through all the troubleshooting, it looks like the app might be the problem. This can happen with some Roku devices since each app can have its own version. I’d suggest reaching out to Xfinity for help—they might be able to fix this for you. Here’s the link to their support page to make it easier. I hope this helps!
Best,
The Roku Community Team
I have reported the issue to Xfinity as you have recommended and curiously they stated to get in contact with Roku support stating this is a "Roku issue, please ask support". So unless if proof can be provided - which I have seen none - that this is an xfinity issue specifically, please do not pass off customers to another support org without a warm handoff from one org to another. A 'good luck wish' is not appropriate.
This issue persists on multiple streambars. The issue persist across three Roku firmware versions including the most recent as of 2/28/2025 which is 14.1. Xfinity Stream app is 8.0 build 0. Issue is also reported to Xfinity on thread 'roku-streambar-audio-fluctuations-70-reduction-in-volume-intermittent-short-bursts-of-loud-crackling-audio' and here is the link to it. https://community.roku.com/t5/Discussions/Roku-Streambar-audio-fluctuations-70-reduction-in-volume-intermittent-short-bursts-of-loud-crackl/m-p/1048266#M13380
All roku stream bars have been through the following and the issue persists:
Uninstall / Reinstall the Xfinity Stream app, issue persists.
Streambars have been been factory reset, issue persists.
HDMI cable replaced with known good (does alternatively provides reliable audio and video between computer and 4k monitor), issue persists.
Power supplies swapped between soundbars, issue persists.
While issue is occurring, connect to an alternate TV which is a different make and manufacturer and the issue persists.
Hey everyone!
We understand that some of you are experiencing issues with Xfinity Stream and have already completed the troubleshooting steps. We appreciate your efforts. To help us figure this out, could you share the info below?
Note: I will mark this as a solution for the visibility of this post.
Looking forward to your prompt response!
Roku Community Team
