Discussions

[LKPat27]

I just purchased a Roku Streambar SE | 2-in-1 TV Soundbar model 9104R on November 2024, to replace an older Roku souindbar.

Both models were doing the same thing. When in the You Tube app, if you pause a show, in two minutes it kicks out.

I’ve looked through response in the Community Group, it looks like this has been a problem for a few years.

Has anyone come up with a solution to this problem?

Thanks in advance.

[RokuJharra-Q]

Hi, @LKPat27 Welcome to the Roku Community!

Thank you for bringing the issue with your Roku Streambar SE to our attention. We apologize for the delay in our response. We would like to investigate the problem further and provide you with some troubleshooting steps to help resolve it.

To get started, could you please let us know when the issue occurred? Is this the only channel where you are experiencing the problem? In the meantime, please follow the troubleshooting steps below to try to resolve this issue.

System restart:

• Go to Settings > System > Power/System restart.
• You can also reset your Roku device by unplugging it:
  1. Power off your Roku device
  2. Unplug it from its power source
  3. Wait 10 seconds, then plug it directly into a power outlet
  4. Turn it on and try accessing content again

Remove the app and reinstall: 

1. Press the Home button on your Roku remote
2. Use the directional pad to highlight the channel you want to remove
3. Press the Star button on your remote to open the Options menu
4. Select Remove channel and confirm

Check for updates:

1. Press Home on your Roku remote
2. Use the directional pad to select the channel or app that is not loading and press Star to open the Settings menu
3. Select Check for Updates
4. Once the app or channel is finished updating, try opening it again.

Hope you find this information helpful.

Thanks,
Jharra