Discussions

[wll]

Roku soundbar purchased in late November.  After using successfully for about two weeks, I started having several different issues with the soundbar - which I am also using to stream in addition to sound.  The soundbar will often distort the screen and there is nothing to do but unplug for many hours and then try again.  I also perform a system restart daily to try to avoid but it only works for a day or two.  In addition, it will freeze the screen a lot during watching.  When I switch to my Roku TV to stream I do not have this freezing issue.  My wifi performs well, it isn't the issue.  I've tried many different HDMI cables so that isn't the issue either.

I also had the roku wireless speakers but they drop the connection so much I've decided to scrap them.

I have tried to contact support directly but the submission form doesn't actually allow submission.

Anyone else had any success with the soundbar while also using it to stream?

[RokuDanny-R]

@wll 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

[Hieglbug]

We are having the same issue with ours!! What is the fix?

[Balu88]

We are having the same problem with the roku soundbar blast

[RokuDanny-R]

@Hieglbug @Balu88 

Thanks for the posts.

If you are unable to resolve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[PDudley]

I’m about to take mine back to Best Buy for the exact same reason. Worked flawlessly the first several weeks and now it’s junk. Constantly freezing and I consistently get over 400 Mbps on internet so it’s not a speed issue. I can stream from my iPhone to my smart TV and have zero issues but I am not happy.

[RokuDanny-R]

@PDudley

Thanks for the post.

If you are unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can try to assist you further.

Thanks,
Danny

[PDudley]

Model 9101X Serial #YL00CF950920

Thank you

Price Dudley

[RokuDanny-R]

@PDudley

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[karenlkirby]

I have this issue as well. It's just a great big freezing machine. Terrible product.