Discussions

[Bedfordite]

I have the same sound issue with my new ROKU PRO. 

The picture sucks and does not maintain my settings.

ROKU support is clueless.

This $1,000 TV is a RIP OFF. 

Mine is going back to wherever it came from!

[RokuTakashi]

Hi, @Bedfordite

Thanks for posting here in the Roku Community.

We value your feedback and apologize for any sound issues you may be experiencing with your new Roku Pro Series 4K TV. Our goal is to ensure you have the best viewing experience possible, and we're here to assist you in resolving any audio concerns.
To better understand and isolate the audio issue, we kindly request your assistance in providing some additional information:

1. Channel Specificity: Does the sound problem occur on a specific channel or all channels on your Roku device?
2. Audio Equipment: Are you using an A/V receiver or soundbar with your TV/Roku player setup?
3. Troubleshooting Steps: What troubleshooting steps have you taken so far to try to resolve the issue?
4. Video Evidence: If possible, could you provide a video showcasing the issue you are experiencing?

By answering these questions, you'll help us diagnose the problem more accurately and provide you with the necessary support to address it effectively.
We appreciate your cooperation and look forward to hearing from you. Rest assured, we're committed to assisting you and ensuring you enjoy seamless audio performance with your new Roku Pro Series 4K TV.

Thank you for being part of our community!

Best wishes,
Kash