Discussions

[jghall]

I have 2 identical RCA Roku TV's (RTR3261-F-CA). One of them is at OS version 12.5.5.  The other is at 12.5.0 and won't update the OS.  It will update channels, etc just fine, but it thinks that there is no available OS update.  What could be the problem?  Did Roku put a hold on 12.5.5 ?

[RokuTakashi]

Hi, @jghall

It's our pleasure to welcome you here in the Roku Community.

Thanks for sharing this information with us. We understand that you're unable to update your Roku TV to the newest Roku OS version, and we'd be more than glad to assist you with this. For this instance, we recommend manually checking for a system update on your Roku TV. To do this, navigate to Settings > System > System Update > Check Now. After going through this step, an update should be available.

If you're still unable to update your Roku TV, please let us know and we'll continue to assist you further.

Best wishes,
Kash

[jghall]

Hi Kash,  That's what I've been doing -- manually checking for updates.  Interestingly, this morning I tried again and there was a minor OS build update.  But still 12.5.0.  Not 12.5.5.  Is there a possibility that Roku put a hold on 12.5.5 ?

[jghall]

To add to the above, this morning it updated 12.5.0 build 5183 to 12.5.0 build 5190.  But still no update to 12.5.5 as my other identical TV.

[RokuERey]

@jghall,

Thanks for keeping us posted!

Could you share with us the serial number of this Roku TV? This can be located by navigating to Settings>>System>>About.

Please keep us posted!

Thanks,
Rey

[jghall]

Photo of system info attached...

System Info

[RokuERey]

@jghall,

Thanks for the update!

I'll forward this over to the appropriate Roku team for further review.

We'll make sure to get back to you for any update available about this.

Best regards,
Rey

[jghall]

Thanks.  One other thing...the serial number reported in Roku Settings->System->About is different than the physical SN on the rear label.  That SN is A2308516260002016.

[renojim]

@jghall, that serial number is from the TV's manufacturer.  Roku isn't interested in it.  The one they're interested in can be found under Settings->System->About.

[jghall]

Thanks, that explains the different SN's for me. The Roku SN is in the photo above.