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obje
Newbie
2 weeks ago

Returning Roku Wireless Soundbar - impossible

I have searched everywhere and tried to email support multiple times and it keeps telling me "oops, something went wrong on our end".  To start, I tried to order a wireless soundbar - the website told me my credit card didn't work, so I tried again.... also said that one didn't work.  Five minutes later, I get two confirmations of purchase.  So I tried to return one right then, impossible.  I receive two, have one unopened still but completely unable to locate return instructions or contact support.  Someone be in touch.

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RokuTakashi
Community Moderator
Community Moderator
2 weeks ago

Re: Returning Roku Wireless Soundbar - impossible

Hi, @obje 

Greetings, and welcome to the Roku Community.

We understand the situation you have, and we're here to assist you with your concerns. Kindly be advised that we have sent you a private message here in the Roku Community. Kindly check your inbox since we have reached you from there. 

Hoping for your response so we can sort this out.

Best wishes,
Kash

 
Takashi O.
Roku Community Moderator
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