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sandra64lynn
Reel Rookie

Remedy for disappearing channels on Roku TV

Just a heads up, we will be performing some basic troubleshooting steps to fix the issue and hoping for your cooperation on this one.

Please do this in your end

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System
  4. Select Software update.

After the software update, proceed to system restart

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

IT WORKED!!  GIVE IT A TRY!!

6 REPLIES 6
Starla4206
Newbie

Remedy for disappearing channels on Roku TV

You are a lifesaver! I am so grateful for this post as I was not able to find anything else on the entire internet about how to fix this issue.

I had already thought to do the software update but I couldn't figure out how to do a system reset (aside from a factory reset) and had only tried powering the TV off and back on with no results.

This was incredibly helpful, so thank you again for posting this!

sandra64lynn
Reel Rookie

Remedy for disappearing channels on Roku TV

So glad you were helped! I patiently waded through a Roku service chat and voila, the answer we’ve all needed! Cheers!

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RB58
Reel Rookie

Remedy for disappearing channels on Roku TV

FWIW I've found running a quick internet connection test also seems to fix the problem which is becoming more and more prevalent. I've also discovered by accident that the problem is nowhere near as common for me if I use a wired connection instead of WiFi.

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winston3338
Roku Guru

Re: Remedy for disappearing channels on Roku TV

Hello, I was playing with a new soundbar and I had to do a factory reset and my channel numbers are back. I have a 32 inch Onn/Roku. 

Yep, I just checked again and I have channel numbers (for now) 

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winston3338
Roku Guru

Re: Remedy for disappearing channels on Roku TV

My channel numbers are gone again. I came back from watching YouTube and there gone. 

 

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winston3338
Roku Guru

Re: Remedy for disappearing channels on Roku TV

Hi sandra64lynn, my numbers came back for about two hours and there gone again, do you have any other news. Thanks

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