Forum Discussion

Mike3466's avatar
Mike3466
Newbie
7 months ago

ROKU TV recently slowed down/lag

So over the past few months my Roku TV which is TCL brand has recently become slow and laggy. I've tried using the system reset button inside the settings menu and changing the batteries in the remote and neither has done anything.  The TV is slow to respond to commands from the remote and sometimes it hangs and has totally frozen once or twice I welcome any suggestions for how to fix. thanks!

7 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    7 months ago

    Hi Mike3466,

    Greetings from the Roku Community!

    We understand you're having a problem with the Roku TV since it was lagging and slow. We're happy to help.

    In this case, we recommend following the troubleshooting steps below to see if they help resolve the problem.

    1. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
    2. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
    3. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    Best regards,
    John

  • Chrismn's avatar
    Chrismn
    Reel Rookie
    6 months ago

    Same issue over the last several days on my two ultras and stream stick. The last update or two pretty much destroyed any positive experience. Remote clicks have a 1-2 second delay where they used to be instantaneous. After the Roku wakes up now, especially the stick, it takes a good 30 seconds before the remote does anything and it also broke my harmony remote pairing (issue is with both the Roku remote and my harmony) Driving me nuts its so slow. I may have to get something else to stream with for the time being as this is intolerable. Was just getting ready to buy another Roku tv as well. That's in permanent hold and I may even just buy a regular TV so I don't have to depend on the Roku os. You really need to get this figured out Roku. I've had a Roku pretty much since the Roku XD in 2011, several ultras and stick upgrades along the way and this is absolutely wrecking my experience with roku.m, which until now has been mostly perfect (outside one **bleep** low power stream stick I returned and the fact they all keep forgetting and not using the name brand sd cards I've added .

     

    Restarts, unplugging, different channels, nothing works any differently and the device is up to date. Don't tell me to factory reset, if I have to set up all my channels on all my devices again, I'll get s firetv or another competitor's device to test out.

    • GeneDel's avatar
      GeneDel
      Newbie
      6 months ago

      Same issue here. Non of the recommendations help. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        6 months ago

        Hi GeneDel,

        Thanks for keeping us posted, and welcome to the Roku Community!

        We appreciate the troubleshooting steps you have taken so far and would like to gather more details about the problem you had with the Roku TV.

        Can you please provide the following information below?

        • When did the issue start?
        • Could you elaborate on the troubleshooting steps that you have done so far?
        • How many devices do you have connected to your network right now? (e.g. TV, mobile phone, laptops, computer)
        • Did we recently make any changes to your network or network provider?
        • Is the issue happening on all contents/channels or is this isolated to 1 content/channel? (Specify)
        • Do you have cellular data so we can try connecting your device to your hotspot?

        We look forward to hearing from you soon and gathering your information.

        Thanks,
        The Roku Community Team