Discussions

[Mike3466]

So over the past few months my Roku TV which is TCL brand has recently become slow and laggy. I've tried using the system reset button inside the settings menu and changing the batteries in the remote and neither has done anything.  The TV is slow to respond to commands from the remote and sometimes it hangs and has totally frozen once or twice I welcome any suggestions for how to fix. thanks!

[RokuJohnB]

Hi @Mike3466,

Greetings from the Roku Community!

We understand you're having a problem with the Roku TV since it was lagging and slow. We're happy to help.

In this case, we recommend following the troubleshooting steps below to see if they help resolve the problem.

1. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
2. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
3. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.

Please keep us posted on what you find out, and we'll continue assisting you from there.

Best regards,
John