Discussions

[Moira1]

I’ve got a Roku soundbar and now tv Freeview box.

These 2 things are getting confused.

I can be playing tv or Netflix and the Roku channel is playing . I did switch the Roku channel to off but still doing it.

sometimes I have to press the back button to stop the Roku channel playing. If I use the remote to forward it can start the Roku off.

i don’t know how to rectify this problem it will I have to get rid of the soundbar or now box.

my smart tv is not good alone. Too slow for channel and guide looks awful which is why I use now tv box 

thanks 

[RokuJharra-Q]

Welcome here in the Roku Community, @Moira1!

We appreciate you bringing the issue with your Roku device to our attention. We sincerely apologize for the delay in our response and are grateful for your understanding as we work diligently to address your concerns.

Here are some troubleshooting suggestions to help you get everything back in sync::

• Power Cycle Your Roku Device: Restarting your Roku can help refresh the connection and may resolve some temporary glitches.
• Re-seat the HDMI Cable: Please ensure that the connection between your Roku device and your TV is secure.
• Consider trying a different HDMI cable into the ARC port: It might be helpful to test a different HDMI port on your TV. If possible, testing your Roku with another TV could also provide insight.

Note: Make sure ARC and CEC are enabled on your TV; use the steps below to connect your Roku Streambar.

Feel free to reach out for any other questions.

Thanks,
Jharra