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Dreyer
Newbie

Problem with sub/language in Disney Plus

I can't change or turn off/on the subtitles and change the language on audio. I don't know why the screen doesn't show the keyboard icon (where you click on to change these settings). Someone has the same problem? I'm using Roku TV in a Philco Smart TV. 

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renojim
Community Streaming Expert

Re: Problem with sub/language in Disney Plus

Different apps sometimes handle things differently, but generally while watching a video you press * on your remote and the settings will be in the menu that pops up.  You may have to go into "Accessibility & language" for some settings.  If that doesn't work, look for a setting within the Disney+ app before you start the video.  I don't have access to Disney+ anymore, so I can't check it, but maybe another user can help.

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