Discussions

[Lisa30]

Mine keeps doing the same dang keeps crashing. I start a movie and it crashes what's going on???

[BigSal]

Did anyone figure this out?

[Rhunterwoohoo]

I’m having the same issue on prime and on Netflix. 

[RokuJohnB]

Hi Community users,

We understand that you're having a problem with the Amazon Prime Video channel. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,

John

[Kathee70]

[Kathee70]

[Kathee70]

[Kathee70]

I have now posted all the info you asked for. I have already cleaned the cache a.couoke times and it's happened again and again. It's VERY frustrating. I'm about to just go to Fire TV and be done with it!!!

[RokuArjiemar]

Hi! @Kathee70,
Thanks for the post,

We have passed your information to the appropriate Roku team to investigate further. Once more information is available, we will update this Community thread. We appreciate your patience and understanding in the meantime.

Thanks,

Arjiemar

[Habagail]

Same problem with Amazon Prime Music