Hi there @Michele5 @Kathee70 ,
Thank you for reaching out to the Roku Community!
We understand that you are not able to play Prime Video on your Roku.
You can refer to the previous post by RokuDanny-R. We would be more than happy to look further into this issue, but we will need more details. Once we have that information, we will be able to investigate further.
Roku Community Moderator