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LoganSm
Reel Rookie

Power is randomly shutting off

Is it just me? Because it seems like sometimes my TV ever since OS 14 will randomly shut off like 5 seconds after I turn my TV on and I don't know why. What's going on here? And is there a way to stop it from happening again? I have restarted it so far. And weirdly it doesn't seem to shut off again after I turn the TV back on after initial shutoff.

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5 REPLIES 5
RokuReynan-L
Community Moderator
Community Moderator

Re: Power is randomly shutting off

Hi, @LoganSm.

Welcome to the Roku Community!

We appreciate you letting us know about this issue. We would appreciate further information about your TV randomly shut off.

Does the issue persist? Also, have you tried plugging the TV into another power outlet to see if that would make any difference?

We'll wait for your response.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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LoganSm
Reel Rookie

Re: Power is randomly shutting off

Well right now the solution is keeping it on Fast TV start mode. No problems since then. It's only been on energy saving mode when this happens it seems.

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RokuReynan-L
Community Moderator
Community Moderator

Re: Power is randomly shutting off

Hi, @LoganSm.

Greetings from the Roku Community!

Thanks for the update about the issue you're having. Keep us posted if the issue comes back. In the meantime, you may visit our Roku Support website for more information and troubleshooting steps.

Feel free to let us know if there's anything else we could further assist you.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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Madking1
Streaming Star

Re: Power is randomly shutting off

Same problem. I have 3 Roku TVs and family is getting annoyed. Haven’t seen any help. There’s obviously a software problem.

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RokuJechealR
Community Moderator
Community Moderator

Re: Power is randomly shutting off

Hi @Madking1

Greetings from the Roku Community!

We appreciate you for letting us know about the behavior you've encountered with your Roku TV and apologize for any inconvenience this may have caused.

Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem? What is your device's OS version? Also, what troubleshooting steps have you taken to resolve the issue?

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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