Hi there, I recently bought a ONN Roku Tv from Walmart, it was updating then one of my kids accidentally cut it off, ever since then it has been stuck on Recovery mode, we have tried every method on here and YouTube, nothing helped.. my biggest problem is that Walmart isn't letting me return the tv, does anyone know how to resolve this problem???
If you have already tried the USB method https://support.roku.com/article/212361468 and trying the Factory Method (press and hold for 30 seconds), and also the method by Cliff Wilkes https://www.youtube.com/watch?v=mb0WsncH4K4, then I would purchase another OnnTV (if budget allows) and stuff the non-working one back in the box and return it.
My onn. Roku got stuck in recovery mode can you help me
version: C4F.04E12205A
serial # : X00700H120SP
device ID: S0HPH2A120SP
hardware ID: D820X
onn. Model: 100012589
Hi Njunes1996,
Welcome to the Roku Community!
Thanks for sharing the information on your device. We have passed along your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll update this thread.
Your patience and understanding in the meantime is much appreciated.
All the best,
Chel
OMG seems like we are stuck on this recovery mode. Roku what is going on with your tv's?
Tried doing a network reset on my daughter’s Onn Roku TV and now it’s stuck in recovery mode. Will not updated when connected to WiFi and I tried the USB update to no avail. Please help! I don’t have the funds for a new TV!
Version EPF.04E12221A
Serial number X02000SPAXJY
Device ID SOMG60DPAXJY
Hardware ID H507X
onn. model 100012590
Hello! AliciaHill95,
Thank you for the information,
We have forwarded your information to the appropriate Roku team, who will investigate the matter thoroughly. Our team is dedicated to collaborating with you to resolve this issue as quickly and effectively as possible.
In the meantime, if you have any additional details or questions, please share them with us.
Regards,
Arjiemar
Having the recovery screen issue. I've tried doing a factory reset and it just sends me back to the recovery mode screen after restarting a couple of times.
Version: CT9.40T01612A
Serial Number: X01300RL19LU
Device ID: S0D3923L19LU
Roku TV: G804X
Onn. Model: 100071705
Hi, my Onn Roku Tv is stuck in recovery mode as well.
version: EGC.02R01385A
serial number: X02000XRXLEX
devices ID: SOTLF44RXLEX
Roku TV: H819X
onn.model: 100058007
I've tried several things to get it out of recovery mode, but nothing, so far has worked. It was purchased August 3, 2024.
Hello! SharonJ,
Thank you for the information,
We have forwarded your information to the relevant Roku team, who will thoroughly investigate the matter further. Our team is committed to working closely with you to resolve this issue quickly and effectively.
In the meantime, if you have any additional details or questions, please feel free to share them with us.
Regards,
Arjiemar
I know this may sound crazy, but this actually worked for me:
Do the usual hit the reset button for 30 secs or until the the recovery screen comes on.
When it gets to the first page where you choose a language, instead of choosing English
choose Spanish. (I told you it sounded crazy) Try and follow the menus till you get to
the download page. After you update, it should no longer be stuck in a loop. During
the process, it will ask again what language you want and you can choose English if you prefer.
Give it a try, I hope it works for you like it did for me. Good luck 🙂
