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tmeade
Level 7

No video, only sound when using Smart View to cast from Samsung tablet to Hisense Roku TV

When I use Smart View to cast my Samsung tablet to my Hisense Roku TV, only the sound comes through the TV. The tv screen remains black. Is there a way to have the video displayed on the TV as well?

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6 REPLIES 6\
RokuKariza-D
Roku Employee
Roku Employee

Re: No video, only sound when using Smart View to cast from Samsung tablet to Hisense Roku TV

Hey @tmeade

Thanks for reaching out here in the Community!

Have you tried restarting both your TV and tablet? We would recommend starting there then let us know if the issue will continue. 

Please keep us updated.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Tias504
Level 7

Re: No video, only sound when using Smart View to cast from Samsung tablet to Hisense Roku TV

Same here.   No change after resetting devices. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: No video, only sound when using Smart View to cast from Samsung tablet to Hisense Roku TV

@Tias504

Thanks for the post.

Have you tried rebooting both your TV and the mobile device to see if that helps? What are the exact steps to reproduce the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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LannyA
Level 7

Re: No video, only sound when using Smart View to cast from Samsung tablet to Hisense Roku TV

I'm having the same issue on my 65" TCL TV and have tried every fix. Smart View works fine on my other tvs with ROKU express.

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Tias504
Level 7

Re: No video, only sound when using Smart View to cast from Samsung tablet to Hisense Roku TV

Yes,  as I said in the original message I rebooted both devices.  The phone is a Samsung S20FE The TV is a TCL 65" with Roku built in.   It connects but only with audio,  no video at all,  just a black screen. 

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Tias504
Level 7

Re: No video, only sound when using Smart View to cast from Samsung tablet to Hisense Roku TV

Lanny,

My problem is also with the TCL 65" and the Smartview is on a Samsung Galaxy S20FE

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