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usedtobeagoodTV
Level 7
‎03-24-2023 12:03 PM

No sound unless I power cycle Roku TV

More and more often I don't get sound unless I power off the TV completely. 

This is a smart TV Westinghouse) with Roku built in.

I've tried all of the sound settings that apply and it still happens (again, intermittently)

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RokuKarla
Community Moderator
Community Moderator
‎03-24-2023 01:23 PM

Re: No sound unless I power cycle TV

Hello @TusedtobeagoodTV

Thanks for reaching out regarding the issue you are experiencing.

Audio problems on the Roku, like no audio, distorted audio, or audio dropouts, can be caused by software settings or problems with your hardware and/or cables depending on the complexity of your setup. Please follow the steps below to troubleshoot this issue.

1.  Check to make sure that your A/V receiver, HDMI switcher, or speaker are connected to your Roku with the HDMI, optical, or component cables properly put into both ends.

2. Make sure all of your components are powered on.

3. Verify that the correct input is selected on your A/V receiver, HDMI switcher, or soundbar.

4. Check the volume level and mute settings on your television. Make sure mute is OFF and that the volume setting is at an appropriately audible level. If you need help, check the documentation for your TV manufacturer.

Here's a link to our support page to find out more to troubleshoot the audio issue: What to do if you do not hear sound from your Roku® streaming player | Official Roku Support


Regards,
Karla

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usedtobeagoodTV
Level 7
‎03-28-2023 05:45 PM

Re: No sound unless I power cycle TV

First, please stop telling me to check cables etc. If you're not going to read what I wrote, don't bother responding.  It's a Smart TV, with an internal speaker.  No cables are involved, period.  The audio was set to speaker months ago and it worked for months.  I'm not being rude, I just don't have time to check a response that has absolutely nothing to do with my issue.

I'm convinced it is 100% a software issue.  I tried switching from speaker to auto (and back).  Doing that caused the menu sound to work (click) however the channels still did not have audio until I reset (powered off completely, then powered back on) the TV.

The TV was set up months ago and there was no reason to change anything; the only changes are from software updates.  Please let me know when Roku has a patch, and I hope the updates are tested more thoroughly from here forward.

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RokuNimfa-C
Community Moderator
Community Moderator
‎03-28-2023 06:12 PM

Re: No sound unless I power cycle TV

@usedtobeagoodTV 

We're sorry to hear that you're experiencing issues with your Roku TV. Have you tried restarting the Roku TV from the Setting menu? To restart your Roku TV, using your Roku remote, navigate to the home screen and choose Settings > System > Power > System restart.

If performing a restart does not resolve the issue, we recommend that you contact to reset the Roku TV to see if there's any difference after. Perform the following steps with your Roku remote or the Roku mobile app.

  1. Press Home  on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Advanced system settings
  5. Select Factory reset
  6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
  7. Follow the on-screen instructions

Please note that performing a factory reset will erase all of your settings and preferences, so you will need to set up your device again from scratch.

Keep us posted. We look forward to hearing back from you soon.


Regards,
Nimfa

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