Discussions

[AuntRobin]

I was watching TV and an error popped up that the Streambar was not connected. (It was prior to the error) I have unplugged the power and the HDMI cable and reattached both, I did the 10 sec and 30 sec. reboot and nothing changed. The remote will power the TV and that is all.

Help!

[RokuEuniceL]

Hi @AuntRobin,

Greetings from the Roku Community!

Thank you for reaching out to us regarding your problem connecting or powering your Roku Streambar Pro 4K. Together, we will figure out what went wrong so we can help you even more and resolve the problem. In order for us to comprehend your problem more fully, please provide us with the details asked:

• When did the issue occur?
• Do you have a different HDMI cable to try connecting it with your Roku Streambar Pro 4K?
• Have you tried connecting it to a different HDMI port at the back of your TV?

Please elaborate on the issue you are experiencing so we can further assist you. We also suggest you do the steps above to see if it does anything.

Kind regards,
Eunice