Solving playback issues

[Jackie65]

Hi I have no picture only sound on my new Roku express I have restarted it and reinstalled the apps several times but still the same

[Jackie65]

I got a new Roku express today and unfortunately it only plays sound on the apps no picture at all, I tried restarting it in settings but still didn’t work 

[RokuRiamie-D]

Hi @Jackie65,

Thanks for getting in contact! We are glad to have you here.

We appreciate you for reporting about the issue of your Roku Express which has no picture when playing a channel. Don't worry, help is here.

Before we proceed, we would like to know the following:

• When did this issue start?
• Does it happen from all of the channels?
• Have you tried checking your network connection?

For more help, please visit our Roku support article: Issues playing content on your Roku device

We look forward to your response.

Cheers,
The Roku Community