Discussions

[KimHorincewich]

I bought a new tv a week ago. Set it up and it said it had some updates to do. While it was doing updates, my house lost power and now it won't stop on/off cycling. It never gets to the actual main page to do a factory reset. I tried unplugging it and left it unplugged all night. I plugged it in this morning and it goes right back to the same thing. The remote won't even work to turn it off completely. Please help!!!

[JWS9518]

It is possible that a power surge damaged the TV.  An outage can do severe damage, even with individual surge protectors or a whole house surge protector.  Although they help, they don't provide 100 percent protection and new electronics are very sensitive these days to those surge/spikes when the power comes back on.  

I would suggest either returning the TV while you are in the return window or contacting Onn customer support directly.

One thing I also recommend is connecting a surge protector that shuts off for a specific period of time (usually 4 minutes) when there is an outage to protect from those spikes that occur when power comes back.  I have them on all my sensitive electronics including my fridge and they seem to help.

[renojim]

@KimHorincewich, there should be reset button somewhere on the back.  With the power connected, press and hold it for no less than 30 seconds.  It may take something like a paperclip to press the button through a little pinhole.