Discussions

[yegget]

Does anyone know of a permanent fix for the won’t load videos beyond 24% with Netflix app on Roku? I found other mentions of this but no solution. I have tried restarting app, uninstalling and reinstalling app, logging out, switching profiles, rebooting Roku TV. I have no idea if this is a Roku issue or a Netflix app issue.

The same issue has affected me on more than one TV, but I don’t see the issue on the Netflix app on my phone nor do I see the issue with other video apps on Roku.

[RokuJohnB · Accepted solution]

Hi @yegget,

Thank you for posting here in the Roku Community!

If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the problem and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

Hope you'll find this helpful info. Let us know if you still have any questions.

Kind regards,
John

[Dilbertic]

I don't see a Resolve for this issue and I have tried all the suggestions that other users have posted and the admins. So Skipping to the front of the line Roku TV OS has a random issue with the Roku TV OS and needs to be addressed by Roku. The solution always seems to be factory reset to wipe everything and reinstall everything again to see if that works. That work around for this bug that needs to be fixed by Roku or the TV maker and or Netflix or all 3 companies, but the customer shouldn't be let with having to wipe, reinstall and relog all the passwords. QA should found this issue and or a better way to debug.

I have a 65" Roku OS TV connected via Ethernet cable

This seems to only happen with Netflix when loading a media selection;

1. Select and open Netflix on your Roku TV

2. Select a Movie or Series ( I selected The Night Agent Season 2 ep3 and clicked OK to open the media )

3. The Netflix loading screen appears and start starts to count up to show media loading progress

4. When the process spinner reaches 20 to 24% ( I have only seen it at 24% ) the progress will stop and nothing will happens after that point. You can exit the app by pressing the home button, but you are unable to load the media on Nexflix.

I have a 1GB cable connection, I also have a Xumo attached and we tried Netflix with no issues playing back the media, I also tried my iPhone via the netflix app and my desktop computer via a web browser and had no issues playing back the media.

CLEARLY, this is a Roku TV OS issue and need to be fixed, since the users can't just swap a TV out for a different one or make special cases for which apps run and which one don't run on Roku TV OS.

[Dilbertic]

Update:

To test to see if this is an App issue, I did the following and now the loading screen hangs up at 20% everytime instead of 24%.

On a different device with Netflix ( Phone, Tablet, Computer, ect ect ) Open the Netflix app

1. Navigate to the in this case The Night Agent, s2e3 and advance the show to some random time in like 5 mins of play time.

2. Pause the show after a min and exit the app

3. On the Roku TV now try to play the show with Netflix

My loading screen now hangs up at 20% where it was 24% everytime before.