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WildBanjo
Level 7

Need to disconnect the ROKU box and reconnect before picture is the right size

I have a ROKU ready TV which has always worked great.  Recently, when I turn on the TV, the picture is magnified.  To fix it, I must turn off the power to the ROKU box and then turn it back on.  Then the picture is normal when I turn the TV back on.  I don't see any settings that would fix this.  Any ideas

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need to disconnect the ROKU box and reconnect before picture is the right size

@WildBanjo

Thanks for the post.

We would be more than happy to look into this issue.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

-image of the issue

Once we have this information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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