Discussions

[MidiManiak]

Hello Eunice,

Is there an update from the Tech Team?

Thanks,

MM

[MidiManiak]

Hello Eunice/Roku support,

It’s been a couple of weeks … Can you please provide an update to this problem?

Thank you

[RokuTakashi]

Hi, @MidiManiak

Thanks for inquiring about updates.

Regarding this matter, we'll provide an update to the appropriate Roku team on the progress of the investigation of this issue. Once more development has been announced, we'll provide it here.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[aleighf07]

My AirPlay does not produce sound. It worked before and then the past three or so months each time we’ve attempted to use the AirPlay there is no sound. 

[RokuCarly]

Welcome to the Roku Community, @aleighf07!

Thanks for letting us know about the Airplay issue which is unable to detect audio and we're happy to further assist you with this.

We would like to know if you tried doing a Software update yet? If not, kindly navigate to your Home screen. Scroll and select Settings > Select System > Select Software update > Select Check Now to manually check for updates.

After doing so try to perform a system restart by selecting Settings > System > Power (Skip if unavailable) > System restart.

Let us know how it goes. Hope this helps!

Thanks,
Carly

[MidiManiak]

Hello Roku,

I checked for software update, but my device has the latest available.

Software version 12.5.5

Build 4174

Last updated 1/21/24

Roku device has been reset several times, but still fails to stream sound from iTunes via iPhone.

Please advise next steps.

[RokuCarly]

We appreciate you for getting back to us, @MidiManiak!

As we checked with the team, it seems like your device's information has already been included in the ongoing investigation and we haven't been notified of updates yet. No worries! Once we've got further information from this, we will make sure to let you know.

In the meantime, your patience and understanding are highly appreciated as we still work on this.

Best regards,
Carly