Discussions

[monro]

I was able to use Airplay from my phone and my MacBook perfectly fine 2 weeks ago. I am trying to use them today and now the sound isn’t working from either device. Anyone had this issue or a potential solution? Thanks!

[RokuCarly]

A warm welcome here in the Roku Community, @monro!

We appreciate you reaching out for support. We're here to find you the best resolution regarding the audio issues you've been experiencing when using Airplay.

Before we proceed, may we know what content is being used for Airplay? Are you listening to iTunes, watching videos, etc.,? Also, have you tried rebooting your Roku player and then set up the Airplay again? If so, are you able to access it without any issues? 

We'll be anticipating your response as we are more than eager to help you resolve this.  

Best regards,
Carly

[MidiManiak]

I have the same problem …

There is no sound when playing iTunes from my iPhone or my iPad when using AirPlay with my Roku stick.
Note: when using AirPlay for videos, both the picture and sound work fine.

Also note: the iPhone and iPad audio with iTunes works perfectly fine on other non-Roku devices.

Please advise solution.

[RokuEuniceL]

Hi @MidiManiak,

Greetings from the Roku Community!

We understand you are having issues with using AirPlay for iTunes since it is not producing sound, and we appreciate your posting about this. We would be delighted to help you further.

For us to better understand the issue you are experiencing, please provide us with additional information:

• When did the issue start?
• Do you have any other device(s) connected to your TV? (e.g., speakers and other sound systems)
• Can you please check the volume level and mute settings on your TV using your remote?
• Are you getting any error messages or error codes while playing content?
• What software version are you using right now? (This can be found under Settings > Systems > About.)
• What troubleshooting steps have you taken so far?

In the meantime, kindly restart the system and update the software on your Roku device to see if it fixes the issue.

Let us know how it goes, and we will continue to assist you further.

Kind regards,

Eunice

[MidiManiak]

Hi Eunice,

My system comprises TV, speakers with sub, amp, DVD player, and Roku stick.

Software version: 12.5.5

Build: 4174

Volume and mute settings checked ✅

There are no error codes.

System restarted, software is latest version.

Still no sound when playing iTunes on AirPlay via Roku stick.

Streaming YouTube (and others) works great … it is only iTunes and Roku stick combination that has no sound.

Please note, my iPhone and iPad with iTunes work perfectly with a different streaming device (Amazon Fire stick)

Thanks for your help

[RokuEuniceL]

Hi @MidiManiak,

Thanks for the quick response.

We appreciate you providing all this information. We would be happy to look further into this issue, but we need more details.

Kindly provide us with the following information so we can look further into this issue:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Brand, model, and current OS that the mobile device is running.

We look forward to hearing from you and looking closely into this issue. Thank you!

Best regards,

Eunice

[MidiManiak]

Hello again Eunice and thank you for the quick follow- up,

Here are the details requested …

model 3960x - Roku Express

serial number x02600wrp97e

device id s0kc328rp97e

software v 12.5.5  build 4174-ed

Tracker ID is 7e-038-665

Much appreciated.

[MidiManiak]

Additional info …

Problem occurs with iPhone 8 Plus, iOS 16.7.4, and also with iPad OS 17.3

Thank you

[RokuEuniceL]

Hello @MidiManiak,

Thank you for sharing all of these details with the Roku Community!

We have sent your information and concern to the appropriate Roku team so they can look into it further and address the problem as soon as possible. We are committed to helping you find a solution to your problems, so don't hesitate to contact us if there is anything more we can do to help you.

We sincerely appreciate your understanding and patience in the meantime.

Kind regards,

Eunice

[MidiManiak]

Thank You Eunice,

I look forward to the response from the Roku Tech Team.

Regards,

MM