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dobie's avatar
dobie
Reel Rookie
3 years ago
Solved

Need assistance with Roku Wireless Speakers

I am having a problem with one of my wireless speakers and I need to "chat" with a Roku assistant for help. Is this possible, and if so how? Thanks 

  • renojim's avatar
    renojim
    3 years ago

    Start at https://support.roku.com/contactus .  There should be an option to chat, but it may only be during business hours PST.  Don't expect much in the way of technical expertise.  From what I've seen here it's mostly reading from a script, but they may escalate your problem to someone more knowledgeable.

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    Start at https://support.roku.com/contactus .  There should be an option to chat, but it may only be during business hours PST.  Don't expect much in the way of technical expertise.  From what I've seen here it's mostly reading from a script, but they may escalate your problem to someone more knowledgeable.

    • bluejlw's avatar
      bluejlw
      Reel Rookie
      3 years ago

      I've done that and it just spins and spins with nothing.  Fails on two different computers, and 3 different networks.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        3 years ago

        Hi! bluejlw,

        Thanks for the post.

        Could you please tell us about your technical issue and why you're attempting to contact support?

        We look forward to hearing back from you.

        Thanks,

        Arjiemar

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Hi bluejlw 

      Thanks for posting in the Roku Community.

      Can you please clarify the issue you are experiencing that you need assistance with?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny

      • bluejlw's avatar
        bluejlw
        Reel Rookie
        3 years ago

        You click on chat or email and it spins and spins and spins

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      3 years ago

      Hi! Nickster67,

      Thanks for reaching out to the Roku Community!

      We appreciate you reporting to us. We're looking into this issue immediately.

      We have passed along your information to our Support team. They will reach out to you to assist you further.

      Please feel free to let us know if you need any additional assistance!

      Best regards,

      Arjiemar

       

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    3 years ago

    Hi rob777, 

    Thank you for posting here in the Roku community!

    To thoroughly assess the situation. Can you tell us more about the issue you've been having? 
    We assure you that we'll do our best to provide you with the best resolution possible.

    We'll appreciate a response regarding this matter.

    Best regards,
    Janadee