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dobie
Reel Rookie

Need assistance with Roku Wireless Speakers

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I am having a problem with one of my wireless speakers and I need to "chat" with a Roku assistant for help. Is this possible, and if so how? Thanks 

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renojim
Community Streaming Expert

Re: How can I "chat" with Roku for technical questions

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Start at https://support.roku.com/contactus .  There should be an option to chat, but it may only be during business hours PST.  Don't expect much in the way of technical expertise.  From what I've seen here it's mostly reading from a script, but they may escalate your problem to someone more knowledgeable.

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Help others find this answer and click "Accept as Solution."
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13 REPLIES 13
renojim
Community Streaming Expert

Re: How can I "chat" with Roku for technical questions

Jump to solution

Start at https://support.roku.com/contactus .  There should be an option to chat, but it may only be during business hours PST.  Don't expect much in the way of technical expertise.  From what I've seen here it's mostly reading from a script, but they may escalate your problem to someone more knowledgeable.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
dobie
Reel Rookie

Re: How can I "chat" with Roku for technical questions

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Thanks, I'll give it a try!

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Nickster67
Newbie

No callback from Higher Support team

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never get my requested call from Higher Roku Support team.

 

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RokuArjiemar
Community Moderator
Community Moderator

Re: No callback from Higher Support team

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Hi! @Nickster67,

Thanks for reaching out to the Roku Community!

We appreciate you reporting to us. We're looking into this issue immediately.

We have passed along your information to our Support team. They will reach out to you to assist you further.

Please feel free to let us know if you need any additional assistance!

Best regards,

Arjiemar

 

Arjiemar
Roku Community Moderator
bluejlw
Reel Rookie

Re: How can I "chat" with Roku for technical questions

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Good luck, I've been trying for a MONTH. 

RokuDanny-R
Retired Moderator

Re: How can I "chat" with Roku for technical questions

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Hi @bluejlw 

Thanks for posting in the Roku Community.

Can you please clarify the issue you are experiencing that you need assistance with?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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bluejlw
Reel Rookie

Re: How can I "chat" with Roku for technical questions

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You click on chat or email and it spins and spins and spins

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bluejlw
Reel Rookie

Re: How can I "chat" with Roku for technical questions

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I've done that and it just spins and spins with nothing.  Fails on two different computers, and 3 different networks.

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RokuArjiemar
Community Moderator
Community Moderator

Re: How can I "chat" with Roku for technical questions

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Hi! @bluejlw,

Thanks for the post.

Could you please tell us about your technical issue and why you're attempting to contact support?

We look forward to hearing back from you.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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