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Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
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RokuJanadeeK
Community Moderator
Community Moderator

Re: My screen is black with sound help

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Hi Community users!

Thank you for keeping us updated.

We understand that the black screen issues with your Roku TV are persistent; at this point, we would recommend performing a factory reset with your Roku TV by locating the reset button at the back of the TV, pressing and holding it for 10 seconds.

Let us know if this helps.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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Suzan1
Newbie

How to fix a Roku symbol flashing when powering on a black screen.

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Help me find a way to fix my JVC 70’ Roku symbol flashing on a Nosck screen.

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Re: My screen is black with sound help

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For me I unplugged the tv from the surge protector and plugged it directly into the outlet. It started working again after I did this.

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Lparga
Reel Rookie

Re: My screen is black with sound help

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This same thing happened to me. Unfortunately the Roku specialist and the Roku specialist that they had sent out to my home to pick up the TV both said this is a backlight issue. The backlight went out. It will be more expensive to replace a backlight than buy a new tv. If your TV is more than one year old TCL or Roku will not help you. Fortunately for me my TV was less than a year old. Even on the back of my TV you could see that it was made in August 2023. That's not even a year from now.

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Lparga
Reel Rookie

Re: My screen is black with sound help

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What a relief that that work for you. I wish it did for me. I ended up having to make a claim, they sent a specialist out to my house and replaced the TV. The TV is only 9 months old

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Roku TV has black screen with sound

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I have a 70" Roku TV and the screen went black but everything else still works. It has sound and I can hear the cursor moving when I use the remote. From what I've seen, this is a very common and ongoing problem. My TV is less than 3 years old. It would cost a lot of money to bring it to a repair place to get it fixed. I tried every recommendation to fix the problem and nothing worked. 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Roku TV has black screen with sound

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Hi Community users!

Thanks for keeping us in the loop.

If the troubleshooting steps above did not fix the issue, we recommend reaching out to the TV manufacturer, as this may be a hardware issue that requires their expertise. You can refer to this link to contact support directly for your Roku TV.

We hope this gets sorted out soon. Let us know if you have further inquiries.

Best regards,
Janadee

Nadee K.
Roku Community Moderator
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Emajae617
Newbie

Re: My screen is black with sound help

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Hisense Roku Tv

Model No. 40H4030F1

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