Discussions

[Nemashion]

I read all I could on this problem, but it's not something being posted.

The issue I have going on is that I will turn on my Roku TV and it will immediately shut off, sometimes it will take 30 seconds to 3 minutes and it will just shut off, I will be playing video games TV turns off, I pressed the HDMi option tv turns off, I turned on the TV, it turns off.

I read a bit and some people said it might be an overheating problem, but the tv will shut off after being off for a day or more.

At first I thought it would be interference from someone else's TV, but my TV will not turn on by itself, I even disabled the option for wireless and still no avail.

[RokuJohnB]

Welcome to the Roku Community, @Nemashion!

Thanks for letting us know about your issue with the Roku TV, which keeps turning off by itself. We're happy to investigate further.

Can you please provide the following information below?

• What troubleshooting steps have you taken so far?
• When did the issue start?

We look forward to hearing from you soon and gathering your details.

Thanks,
The Roku Community Team

[Nemashion]

The issue started soon after I got the TV, maybe about a month after and we had it for 6 months now.

We thought it was maybe the remote at first,.going as far as replacing the remote to which it seemed to work for about 2 weeks.

After I tried to factory reset the TV and unpaired all devices paired to the TV;

I also tried to change the way the TV connects to USB and HDMI inputs;

We disconnected all devices plugged to the TV, fearing interference;

We tried to clean the vents for the TV as well as clean the power button;

And now we aren't even trying to watch stuff on it anymore because of the issue.

[RokuJohnB]

Thanks for keeping us posted, @Nemashion!

We appreciate the extra details you have provided to us. We would like to gather additional information about this issue you had with the Roku TV.

Can you please provide the following information below?

• Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll wait for your response.

Thanks,
The Roku Community Team

[Nemashion]

The Device ID is: S0NU444R0Y2J (X012009R0Y2J)

Model: G848X

And the software version is 14.1.4

The issue ID: 2J 058 841

[RokuJohnB]

Thanks for the follow-up, @Nemashion!

We have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
The Roku Community Team

[Nemashion · Accepted solution]

If anyone comes looking for this post, unfortunately the only way I was able to resolve it was to call to get it replaced, thankfully I had warranty on it otherwise it would've been a very expensive paper weight.

Thanks to the community person who helped me, although not much was done I am glad he replied.