Forum Discussion

Imintheloo's avatar
Imintheloo
Channel Surfer
4 years ago
Solved

My TCL Roku remote and Roku App stopped connecting to my TCL tv so we can’t watch anything

For the past 2 weeks my TCL Roku remote and Roku App keeps disconnecting from my TCL tv so we can’t watch anything. My TV is on the latest version.

  • RokuKariza-D's avatar
    RokuKariza-D
    4 years ago

    Hello Imintheloo

    Thanks for the post.

    Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

    We appreciate your understanding.


    All the best,
    Kariza

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hello Imintheloo

    Thanks for the post.

    Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

    We appreciate your understanding.


    All the best,
    Kariza

    • Imintheloo's avatar
      Imintheloo
      Channel Surfer
      4 years ago

      Thanks, Kariza. However, I have two exact same TCL TVs and both TVs are having the same issues with my physical remote and the Roku Remote App since the new update. It’s both Roku Devices that’re built in the TV that is not “searchable” when trying to connect.

      We’ve never really had these issues until our TV’s software was updated.

       

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Imintheloo

        Appreciate the follow-up.

        Just to confirm, are you using the remote that came with your Roku TV? If so, we indeed recommend contacting the TV manufacturer.

        You can reach TCL Support here: https://support.tcl.com/us or at 1-877-300-8837.


        All the best,
        Kariza

  • Rick22952's avatar
    Rick22952
    Reel Rookie
    4 years ago

    Something similar happened to me the remote stopped working I went under settings to the power settings and turned on fast start and the remote started working perfectly again.

    • Imintheloo's avatar
      Imintheloo
      Channel Surfer
      4 years ago
      Rick22952 wrote:

      Something similar happened to me the remote stopped working I went under settings to the power settings and turned on fast start and the remote started working perfectly again.


      Thanks! I’m still having the same issues with both physical remotes and the Roku App on two different phones. I’ll try that and see if that works.

      • Imintheloo's avatar
        Imintheloo
        Channel Surfer
        4 years ago

        Roku,

        I’m still having the same issues. Is anyone going to look into this?