Discussions

[Imintheloo]

For the past 2 weeks my TCL Roku remote and Roku App keeps disconnecting from my TCL tv so we can’t watch anything. My TV is on the latest version.

[RokuKariza-D · Accepted solution]

Hello @Imintheloo

Thanks for the post.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

We appreciate your understanding.

All the best,
Kariza

[Imintheloo]

Thanks, Kariza. However, I have two exact same TCL TVs and both TVs are having the same issues with my physical remote and the Roku Remote App since the new update. It’s both Roku Devices that’re built in the TV that is not “searchable” when trying to connect.

We’ve never really had these issues until our TV’s software was updated.

[RokuKariza-D]

@Imintheloo

Appreciate the follow-up.

Just to confirm, are you using the remote that came with your Roku TV? If so, we indeed recommend contacting the TV manufacturer.

You can reach TCL Support here: https://support.tcl.com/us or at 1-877-300-8837.

All the best,
Kariza

[Imintheloo]

Hi Kariza,

We actually use the Roku App on our phones since we purchased the TV. Since the app was not working we pulled the physical remote that came with the TV out from storage and tried it. Those too kept disconnecting. 

[Rick22952]

Something similar happened to me the remote stopped working I went under settings to the power settings and turned on fast start and the remote started working perfectly again.

[Imintheloo]

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@Rick22952 wrote:

Something similar happened to me the remote stopped working I went under settings to the power settings and turned on fast start and the remote started working perfectly again.

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Thanks! I’m still having the same issues with both physical remotes and the Roku App on two different phones. I’ll try that and see if that works.

[Imintheloo]

Roku,

I’m still having the same issues. Is anyone going to look into this?