Discussions

[CGPAULK0447]

We have a bad crackling sound problem with our Streambar. Randomly, the sound goes silent or makes a terrible crackling noise. I just got the soundbar for Christmas. What’s troubling is that I see issues dating back 18 months! My issue started a few days ago - everything was great until then. I've tried adjusting and resetting the sound settings, changing the HDMI cable, etc etc. 

Serial no. is YL00GM747866

Software version 14.1

Please help. 

[RokuHaz-M]

@CGPAULK0447 Hi!

We recognize that crackling sound and quality issues with your Roku Streambar. There are several reasons why we are experiencing these issues. To assist you further with this, could you tell us if you are experiencing this issue with all your shows? Is there a specific show on your Roku Streambar that has a crackling sound? What steps have you tried so far to fix the issue?

Please keep us posted!

The Roku Community Team

[alelulo1976]

Also having this issue.

The soundbar freezes, audio starts to crackle, certain apps take longer to load.

Model: 9102R

Software: 14.1.4.7709

Serial: YL0030302917

I have done restarts, unplugged for several hours, restarted WiFi, etc.. and still have issues where it returns to home screen or restarts on itself.

[RokuHaz-M]

Hi @alelulo1976

We acknowledge your concerns regarding the quality of your Roku Soundbar and appreciate your feedback.

To help us isolate the problem, please send us your TV Tracker ID. To find it, press the Home button five times, then the Back button five times, and share the ID with us.

We look forward to helping you solve this problem.

The Roku Community Team

[alelulo1976]

17-034-221

[RokuHaz-M]

Hey there @alelulo1976 Thanks for the info! 

One last quick question: When did you first notice this issue?
I got everything we needed. We'll pass this along to our team for a closer look. We appreciate your patience while we work on it!

Let us know if you have any other questions.

The Roku Community Team