Discussions

[kojagi3]

New to Hulu and Live TV keeps dropping watch on a Samsung TV. Hulu works fine with no issues, only Live TV drops. Would switching to a 4K streaming stick improve reliability?

[RokuERey]

Hi @kojagi3,

Thanks for reaching us here in the Roku Community!

This could happen sometime, and our team is currently looking into this. As a workaround, try to follow the guided steps below.

1. Open the Roku mobile app on their iOS or Android Phone
2. In the app, while on the same wifi as the desired device, go to devices and select the Roku soundbar
3. Tap Remote    from the navigation bar
4. Tap the Gear icon    to open the Controls menu
5. Tap Adjust audio delay
6. Tap Get started and follow the on-screen instructions

Let us know if this helps.

Regards,

Rey