Forum Discussion

MelaSN42's avatar
MelaSN42
Reel Rookie
2 years ago
Solved

Hisense TV's Roku lags & crashes for most apps

My Hisense TV with built-in in Roku keeps lagging & crashing to the home screen for pretty much every app except for YouTube. My software for it & the apps is up to date, my connection is great, and ...
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi MadM,

    Greetings from the Roku Community!

    In certain situations, removing the affected channel and then reinstalling it can be helpful. Restart your device before adding the channel again to ensure the process works. We suggest doing this from the Settings menu by going to Settings > System > Power > System restart. (If you don't see a Power submenu, move on to the next step.) 

    In addition, one possible reason your Roku TV constantly reboots on its own is a problem with the power adapter, cord, or power outlet. Please ensure that everything is correctly connected to the back of the TV. In addition to using an Ethernet connection, could you try using a mobile hotspot to see if there's a difference when accessing channels?

    If performing a hard reset on the TV by locating the reset button at the back of the TV didn't fix the issue, the problem may be internal. In that case, we recommend contacting your TV manufacturer for further assistance.

    I hope this helps!

    Thanks,
    Jharra

MelaSN42's avatar
MelaSN42
Reel Rookie
2 years ago

Thank you for your reply. Unfortunately, even after I followed both of those steps, it would still crash. In fact, this time, it would restart the whole TV when it crashed, and it would happen after about 5 minutes of viewing. Is there anything else to suggest? Thanks.

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi MelaSN42,

Thank you for posting here in the Roku Community!
We'd love to further investigate this issue that you're experiencing with Roku TV. Did we recently make any changes to your network or network provider? Are your other devices able to connect to the network without any issues or latency? Do you have cellular data, so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Thanks,

John