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[RokuTakashi · Accepted solution]

Hi Community users!

Thanks for letting us know about the concern you have encountered with the MAX not being able to track your viewing progress. 

This issue of MAX not keeping track of viewing progress might be addressed by directly contacting the channel provider's support and letting them know about this ongoing issue. Most channels on the Roku platform are developed and maintained by the channel providers themselves.

We appreciate your understanding regarding this matter.

All the best,
Kash

[Spectra]

I too have this problem.  In fact I have had this problem for 2 years with AMC+.  My AMC+ problem is only on Roku and not on Amazon.  I contacted AMC+ and they blamed it on Roku and blew me off and suddenly I had a 2 years subscription.  I cancelled my AMC+ subscription.

With HBO it seems to be intermittent, not every single show like with AMC+.  I did contact MAX.  They spoke with me on the phone, not just thru email like AMC+.  They took down my hardware and software information.  They are sending it off to the tech folks to get fixed.  Sounds like there is hope.