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mockingjay
Reel Rookie

Re: HBO Max Not Keeping Track of Series Viewing Progress

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Roku app. And I have no option to delete the app. The option does not appear in the menu, yet it does for other apps... 

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steinein
Channel Surfer

Re: HBO Max Not Keeping Track of Series Viewing Progress

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Same here.

It doesn't matter if I watch via my Roku TV, a dumb TV w/a Roku box or the Max app on my phone.

And...

It also continually removes shows I am watching from the "continue watching" and/or "my list" sections on the front page, so I frequently have to do a search to find them.

wdavis0721
Channel Surfer

Re: HBO Max Not Keeping Track of Series Viewing Progress

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Following this. Same issues - not keeping track of progress and not showing programs in continue watching. 

byrdmanz
Reel Rookie

Re: HBO Max Not Keeping Track of Series Viewing Progress

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I reset the display settings in Roku to 720p to fix audio/video sync issue.

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bdhoundus
Newbie

Re: HBO Max Not Keeping Track of Series Viewing Progress

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Our HBO Max experience deteriorated significantly with the new "Max" app.  Not remembering last watched episodes on series and series disappearing from Continue Watching.  Someone please restore the previous version of the app and simply change the icon to the new Max one to keep the marketing folks happy.

lita0719
Reel Rookie

Re: HBO Max Not Keeping Track of Series Viewing Progress

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Unfortunately, the same issues continue, no matter what maneuvers I try. I thought that after a couple of weeks the bugs would have been fixed, but it doesn't appear as if the geniuses that support the app are interested in providing customer support. Based on the posts here and other forums, I'm leaning towards saying that this is an HBO Max/Max app issue, not necessarily a Roku one. Or perhaps they are tied in. Regardless, the switch to Max really messed up things when it comes to properly keeping the users' viewing progress and history! Quite disappointing that this hasn't been fixed by now, they have had plenty of time to do so. 

Loverbird
Channel Surfer

Re: HBO Max Not Keeping Track of Series Viewing Progress

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I believe the issue lies with the Max app and is not glitch with Roku, as I have other streaming apps and have no issues with my other streaming services keeping track of my viewing progress.

Alseaj
Newbie

Re: HBO Max Not Keeping Track of Series Viewing Progress

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I have a Roku TV with the official new hbo max app and it doesn't track episode progress. It did before it forced me to install the new app, it doesn't now that I've logged in to the new one, it doesn't after I've uninstalled and reinstalled as you've suggested. Hbo really should have asked their users if they wanted access to My 600lb Life on their app before fore integrating their newly acquired content, instead of wither keeping both entities separate, or bringing some NatGeo over this way.

TTRams
Reel Rookie

Re: HBO Max Not Keeping Track of Series Viewing Progress

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Update. It has again stopped working. Weird. 

byrdmanz
Reel Rookie

Re: HBO Max Not Keeping Track of Series Viewing Progress

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Fire tv products work well with Max.

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