Discussions

[RokuJechealR]

Hi @fullnelson70,

Welcome to the Roku Community!

We're sorry to hear about your experience with the Guest Mode feature on your Roku device. We want to confirm how many Roku TVs you own and if all are experiencing the same issue.

To resolve this issue, we recommend performing a factory reset on one of your Roku TVs to see if it helps resolve the problem.

If the issue persists, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

All the best,
Chel

[UniqBnB]

This is a temp fix. The most recent update has caused the issue. I have so far had this problem on 46 TVs, across multiple manufacturers. We need a new update that fixes the bug. 

A factory reset is a terrible option. The issue comes back with the update when guest mode is enabled. 

.Use the web portal to disable guest mode instead of factory resetting and leave guest mode disabled until a proper update is released. 

[Mckenzie2]

My guests are having the same issue. Factory reset button isn’t working so far. 

[RokuJechealR]

Hi @UniqBnB, welcome to the Roku Community!

Thanks for sharing your thoughts and we value your feedback as our valued customer. We appreciate you for sharing a workaround for the issue.

We'll send this to the appropriate Roku team for review. Once again, thank you so much for your feedback; we value your input.

Please let us know if there's anything else we can help you with.

All the best,
Chel

[UpsetGuestMode]

All - the 'FIX' for the reboot loop is to disable guest mode per device from your account settings on a browser. Let the Roku reboot and it will complete the update. Once settled you can turn on guest mode once more.

Rokus by design are the buggiest bits of tech I have ever had the misfortune to own. What a disaster. The band aids and bugs left in production code is outrageous.

[Uncle_John]

Having this issue in my Airbnbs as well. Seems like 10 seconds is a factory reset. 30 seconds is a "recovery mode".

Recovery mode just does a software update and then loops again. Factory reset required me to login, then did a software update. Now itbis updating 73 channels.

As I sit here way past my check-in time hoping it gets fixed before guests arrive...

What a mess!

[Junekusama]

Device model 100012585

Serial number x0120083hlyd

Os version ctc.50r01442a

Tracker id s0ge33a3hyld

Troubleshooting sets : reset using remote. Reset using button on TV itself, turning TV off completely. Depressing power for 30 seconds. Leaving TV unplugged for 2 hours. Pressing reset button then repowering on

[Ember]

Did this ever get fixed? Our air bnb guests are having the same issue!

[RozenFamily]

Mine is doing the same thing. 

[RozenFamily]

Mine is doing that, too? How did you fix it?