Solved
Guest Mode Loop Boot Loop After Upgrading to Roku OS 14
We have a 67 room client using roku televisions in their units and a number of the television have started a repetitive loop of guest mode signing out, TV reboots, guest mode then automatically signs...
Hi Community,
Thanks for bringing this issue to our attention. We understand the inconvenience of your Roku device automatically exiting guest mode after the update.
To resolve this issue, we recommend performing a factory reset:
- Locate the Reset Button: Find the reset button on your Roku device, usually located on the back or bottom.
- Power On: Ensure your Roku TV is powered on.
- Press and Hold: Press and hold the reset button for exactly 10 seconds.
- Watch for Blinking Light: The light will blink rapidly during the reset process. Once it returns to a normal blinking rate, release the button.
If the issue persists after a factory reset, please provide the following information:
- Device Details: Your Roku device model, serial number, device ID, and OS version (found in Settings > System > About).
- Tracker ID: To obtain this, press the Home button 5 times, followed by the Back button 5 times while the issue occurs.
- Troubleshooting Steps: List any troubleshooting steps you've already tried.
We'll mark this post as solved to increase visibility and help other users who may encounter the same issue.
Thank you for your understanding and cooperation. We're committed to resolving this problem as soon as possible.
The Roku Community Team
