Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
NxtGenCowboy
Channel Surfer

Element 65 - Netflix Hard Crashes the TV -

Netflix and Prime video do the same thing.

hardcrash the tv, still not fixed

factory reset does not fix the issue. removing and re-adding the channel does not fix the issue.

model cd03x

software 11 build 4193-d4

id KP-326-982

0 Kudos
3 REPLIES 3
TheWeaverGang
Reel Rookie

Re: Element 65 - Netflix Hard Crashes the TV -

@RokuDanny-R 

I have the same issue, the tv will randomly freeze. I have tried ALL of the suggested “fixes” multiple times, but it seems to just get worse and happen more frequently. It also doesn’t just happen with Netflix. It has literally happened on live tv, Disney+, prime, etc…

Element model: E4FAB65R

Serial number: X00000K3G2MH

Device ID: S0APC173G2MH

Software version: 11.5.0 • build 4235-D4

tracker ID: MH-463-648

0 Kudos
TheWeaverGang
Reel Rookie

Re: Element 65 - Netflix Hard Crashes the TV -

@RokuDanny-R  Still waiting for an response…Any suggestions on how to keep Roku from crashing and rebooting?

0 Kudos
RokuDanny-R
Retired Moderator

Re: Element 65 - Netflix Hard Crashes the TV -

@TheWeaverGang

Thanks for the follow up and providing us with your device information.

I have passed along you concerns and details to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.