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Yaun
Reel Rookie

Audio badly stuttering on every selection

Just started to do this on my streaming stick+ 3810 from 2019.  Typically after several hours of use. I'd already found that pulling out the power for 10 seconds and restarting worked but it is really annoying. You have to find the channel and the program again.

It seems that the stick runs too hot - no vents at all. We've taken to pulling it's plug overnight. 

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2 REPLIES 2
RokuJanadeeK
Community Moderator
Community Moderator

Re: Audio badly stuttering on every selection

Hi @Yaun,

We regret hearing about this experience.

If you're having trouble with the Roku streaming stick overheating, we recommend utilizing an HDMI extender. This will prevent the device from directly absorbing the heat that the TV emits. You can get one for free through our website. You just have to fill in the form to successfully have one.

Let us know if you have other inquiries.

Regards,
Janadee 

Nadee K.
Roku Community Moderator
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Yaun
Reel Rookie

Re: Audio badly stuttering on every selection

Unfortunately it isn't heat from the TV. I've had to use an HDMI extender ever since I first used the device. The location of the socket means the stick won't fit any other way. 

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