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renojim
Community Streaming Expert

Re: Annoying Pop-up Menu started 09/23/2021

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@FrancoH, can you post a picture of it?

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Wolfwoman1904
Level 7

Re: Annoying Pop Up Menu

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Ours is a Onn TV. We just set it up today. It is a Roku TV. The menu keeps popping up and we have to manually clear it off the screen. How do we fix this problem. 

renojim
Community Streaming Expert

Re: Annoying Pop Up Menu.

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@Wolfwoman1904, you may have set it up for store mode. Factory reset it from Settings->System->Advanced system settings and start over.

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EBS
Level 8

Re: Annoying Pop Up Menu Tcl 50s425

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Same - I have TCLRoku TV 50s425

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RokuDanny-R
Roku Employee
Roku Employee

Re: Annoying Pop Up Menu Tcl 50s425

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@EBS

Thanks for the post.

Can you please provide us with a screenshot of the issue you are experiencing so we can better understand what you are seeing?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
EBS
Level 8

Re: Annoying Pop Up Menu Tcl 50s425

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It's the standard "channel/program info banner"  it just pops up randomly, and a LOT.  On both live OTA  TV channels and Roku live tv channels.  And, no not accidently pressing the remote.PXL_20220210_184244010.jpg

 

Ibuprophen
Level 7

Re: Annoying Pop Up Menu Tcl 50s425

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I have the following...

42" Onn Roku Smart TV
Onn Model: 100018254
Roku: 8824X

... and am experiencing the this same issue as well, but, in addition, when I'm in the TV Guide Menu scrolling through the channels, I'm immediately exited from the Guide to the current channel because of this same pop-up.

I had reset the TV twice...

1st via the Main Menu and the same thing happened. So I performed it the 2nd time via the Reset Button in the rear and the same thing happened.

There's no time period, action, etc... that makes this happen more or less frequently. It does this pop-up sporadically and sometimes more frequently than others.

I just get frustrated (with Roku) when this happens.

Can you PLEASE have your tech team look into this for a resolution as soon as possible.

Thank you very much for your time and understanding with this specific bug.

RokuDanny-R
Roku Employee
Roku Employee

Re: Annoying Pop Up Menu Tcl 50s425

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@Ibuprophen

Thanks for the post.

Can you please provide a screenshot of the issue you are experiencing so we can better understand the issue you are seeing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
renojim
Community Streaming Expert

Re: Annoying Pop Up Menu Tcl 50s425

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@EBS, try taking the batteries out of the remote to see if it still happens.  It could also be some other remote that the TV is picking up or IR interference from a light or the sun.

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quipsterk
Level 8

Re: Annoying Pop Up Menu Tcl 50s425

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This is happening to me too! It is so annoying. The channel info pops up after landing on a streaming channel for about 1 minute. I've reset the tv and power cycled--no luck.