Forum Discussion

loxon76's avatar
loxon76
Reel Rookie
3 years ago

All my roku devices seemingly have sticky keys

I have attempted switching out the TV, roku, and roku remote, and yet every time I attempt to use the roku it will rapidly press the last button I pressed on my remote. No matter what combination I u...
RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi loxon76,

Welcome to the Roku Community!

We apologize for the inconvenience that this experience has caused. Allow us to help you with this, and we'll do our best to resolve it. Could you please tell us more about the issue you're experiencing? Does the issue happen on a particular channel or generally on the Roku interface? Also, what Roku streaming device and Roku remote do you currently own?

Once we receive the information, we'll be able to assist you further.

All the best,

Kash

  • gatorphan's avatar
    gatorphan
    Newbie
    2 years ago
     
     

    Hello-

    Is it safe to open my remote to clean the plastic part which is causing my remote to stick when I attempt to FF, pause etc ?

    System Info

    ABOUT THIS DEVICE

    Model Number

    3941X2

    Software Version

    12.0.0.4184

    Device ID

    SOHAK2ADWWUD

    Serial Number

    X02200SDWWUD

     

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi gatorphan,

      Welcome to the Roku Community!

      Thanks for reaching out, and I have passed along this case to our Support team. I would suggest keeping an eye on your email address, as they will reach you from there.

      Let us know if there's anything else that we can do to assist you further. Thanks!

      Best regards,

      Rey