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Al2324070933
Channel Surfer

Alexa/Google rebooting all of my Roku TV’s. Won’t turn them off.

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Just last night all of my Roku TV’s (Hisense, Sharps) will not turn off by Alexa. It has been working fine until last night. I tell Alexa to turn off and it goes into thinking mode and then reboots the tv. I’ve done everything except for a factory reset of the TV’s. Any advise would be greatly appreciated.

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1 Solution

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RokuKarla
Retired Moderator

Re: Alexa rebooting all of my Roku TV’s. Won’t turn them off.

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Hi Community users,

Thanks for the posts regarding the issue you are experiencing.

Please be aware that there was a service interruption impacting Roku Voice remotes with Alexa and Google. We believe this issue is now resolved.

We would recommend checking to see if you are still experiencing an issue and keeping us posted.

 

Regards,
Karla

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22 REPLIES 22
paynalton
Newbie

Re: 4th UPDATE: "thinking" message, no action alexa/roku

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Same here. Problem begins today.

All comands with alexa show a "processing" message. After some secons the TV restart.

Same on "turn on tv" command. TV turns on with the "processing" message and restart.

 

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uncletvdad
Reel Rookie

Re: Alexa rebooting all of my Roku TV’s. Won’t turn them off.

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Same problem here, this is so stupid

Al2324070933
Channel Surfer

Re: Alexa rebooting all of my Roku TV’s. Won’t turn them off.

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Thanks for the reply. I thought I was the only one going crazy.

Looper53
Newbie

Re: Alexa rebooting all of my Roku TV’s. Won’t turn them off.

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Same....now what?

Thebassixx
Channel Surfer

Alexa commands suddenky lock and force restart of all of my roku TVs

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Since yesterday if I use Alexa to control my Rokus ALP of them freeze before performing voice command and the restart 

tvs say no updates 

alexa has not updated

Why is this not working?   I am unable to control 8 TVs via voice while this worked for the entire past year wi th no issues until yesterday!!!!!!

very annoyed and NO factory reset DOES NOT SOLVE THIS 

started yesterday 

affects all of my TVs 

is definitely between Alexa and Roku 

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Thebassixx
Channel Surfer

Re: Alexa rebooting all of my Roku TV’s. Won’t turn them off.

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Yup same here out of now here yesterday 

 

it was all of my large TVs at first and this morning it’s all of them TCL and Hisense brands 

 

mine all say no recent updates what about yours? 

Gb06
Newbie

Re: Alexa rebooting all of my Roku TV’s. Won’t turn them off.

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Same here going crazy if you got any update on what to do please keep us posted

Al2324070933
Channel Surfer

Re: Alexa rebooting all of my Roku TV’s. Won’t turn them off.

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I’ll have to look when I get home. I’m glad it’s not just me. My Roku sticks are working fine as of this morning.

samj917
Newbie

Re: Alexa rebooting all of my Roku TV’s. Won’t turn them off.

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Same issue here. Saying “Alexa, turn off the TV” causes my Roku TV to restart but not turn off. Software is up to date on everything.