Discussions

[DD-850]

On my Roku TV whenever I go to the airplay and HomeKit settings page this is what I see. 

airplay on

required code first time only ( but it is greyed out) so I can’t change i. How do I fix this because every time I try and use my airplay it will play a video but then I have to go back and do it all over again and sometimes I can’t play anything on airplay I’m using my iphone 14

subtitles and captioning

 about airplay

home kit

home

[RokuDanny-R]

@DD-850

Thanks for the post.

We would be more than happy to look further into this issue, but need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 
• screenshot of the message on screen

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny