Discussions

[emmyhe123]

I accidentally unplugged the Roku Stick from the power outlet. I plugged it back in, but now I can't tab to any of the streaming channels, and I can' t tab to any of the topics under "Home".  I can' turn the TV on and off using your remote. I turn the TV on manually and I get the first screen that you see, showing  all the streaming channels, but i can't get it to do anything after that.

[JWS9518]

You might need to do a factory reset of the device and see if that straightens things out.  It is possible you corrupted something in the OS/cache when it unplugged.

[emmyhe123]

A factory reset of the TV?? or the ROku stick??How in the world do I do that?? I'm sure neither one was made in the US.  How do I get a factory reset of either item? Would getting another Roku stick solve the problem? 

[renojim]

@emmyhe123, try pairing the remote again.

How to set up your Roku® voice remote | Official Roku Support

[JWS9518]

Not sure what happened to my post here, but if Renojim's suggestion about repairing doesn't work, you can try the reset.  Search on the Roku support pages for how to reset your Roku stick.