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DaBat
Level 7

32" Roku tv won't load or play

Mmy tv shows excellent wifi connection.  It shows connected. My issue is I can't view a channel. YouTube doesn't load. Spotify doesn't load. Nothing loads. I have done a factory re-set. I have had ann ATT tech verify that my mesh is working. Any suggestions

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6 REPLIES 6\
HDMIGuy
Level 13

Re: 32" Roku tv won't load or play

@DaBat Is this a Roku TV?  What brand?  Has the TV been linked to your Roku account?

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DaBat
Level 7

Re: 32" Roku tv won't load or play

It is a Roku tv.  Not sure of the brand. I have an update.  My phone says my wifi strength was 130 mps.  Tv, again, said excellent wifi but wouldn't connect. My wife suggested trying mobile Hotspot. That worked 

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FastFurious
Level 9

Re: 32" Roku tv won't load or play

The manufacturer of the tv is written on the TV. You mean your WiFi is 130 Mbps? Measured on what? If your Roku TV connects to your phones mobile hotspot then the issue is with your home network. Have you tried the 2.4 and 5.0? If the tv has an Ethernet port did you try that? Have you checked for updates? Restarted the TV? How far away is the tv to your modem and router?

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Emmawalliam
Level 7

Re: 32" Roku tv won't load or play

you are connecting to your phone hotspot? you can check on other websites too.

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DaBat
Level 7

Re: 32" Roku tv won't load or play

I have.  But I shouldn't have to.  My other wifi products like security cameras, tablet and cellphone all work great.   I just can't get anything to load properly on my Roku tv 

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RokuDanny-R
Roku Employee
Roku Employee

Re: 32" Roku tv won't load or play

@DaBat

Thanks for the post.

If you are able to connect your Roku TV to a mobile hotspot, it would appear that the issue would be your home wireless network. Who is your ISP (internet service provider)?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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