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netflix button doesnt work on ROKU EXPRESS remote

its been 2-3 days that when i press the netflix button on roku express remote,the tv doesnt open netflix app as before.the same happens when i press any key at the remote i cant go to roku main page

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Roku Employee
Roku Employee

Re: netflix button doesnt work on ROKU EXPRESS remote


Thanks for the note.

Have you tried switching out the batteries in your remote? Have you made sure that the remote has clear line of sight to the device IR receiver? 

For more information on how to troubleshoot issues with your remote, visit our Support page below here: How do I resolve problems with my Roku IR (infrared) remote?


Danny R.
Roku Forum Moderator
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