Solving playback issues

[Sammo77]

I have a Roku Ultra I bought eight years ago.  Recently I have had trouble with sound formats where it does not play sound.  I think it was acc file type.  If I buy the latest Roku Ultra will that current sound problem be fixed?  I ask because I also have a ten year old TCL Roku TV that will play that sound file type.

[AvsGunnar]

@Sammo77 

On your older Roku Ultra model, when you run into the issue of the AAC codec, have you tried turning the Volume Mode to "Off", or to another mode to get the file to play correctly?

Start playing the file, press the asterisk (*) button on remote, under Volume Mode, toggle to "Off" (and then you can toggle back to leveling or night if you want), and see if audio now plays.

I have to do the above on my 4660 whenever I run into that issue.

On my Ultra 4802 and 4850, I do not have to do the above, but whether it is worth upgrading to save that little workaround volume mode toggle is up to you. (or if toggling to another mode is not working for you, as some also reported).