Community discussions

[AFEP]

After weeks of trying to speak to a HUMAN for some sort of support on why 2 of our ROKUs have imaging issues, I am left frustrated beyond belief. The "Support" ROKU offers is non-existent, to put it bluntly. I have tried their website and 3 different phone numbers, one on which I was being forced to participate in a ROKU promotion if I wanted any phone number that would direct me to "support". Needless to say, I will never be purchasing ROKU again and highly encourage others to stay away from this brand.

[StreamerUser]

Apparently you agreed to Roku's 3/5ths Compromise - only 3 of your 5 Rokus count towards support.

There is no (customer initiated) phone support - Roku ended that in March of last year using California's ongoing draconian situation lockdown as a pretext to do so.

There is however (buried) chat and email support, at least for non-Express/Premiere devices:

https://support.roku.com/contactus/contact-options   (choose setup/<model>/other/need more help?)

[NoraTeague]

I need to speak to a representative because y'all are taking too much money out of my account and my bank use going to put a stop on this account if y'all do not call me now please

[DBDukes]

---

@NoraTeague wrote:

I need to speak to a representative because y'all are taking too much money out of my account and my bank use going to put a stop on this account if y'all do not call me now please

---

Have you gone to https://my.rou.com/ and checked subscriptions? That's where you can see what subscriptions there are. Don't just up and say "I don't have any." Actually go and look, then take things from there.

[RokuMary-F]

Hi @NoraTeague,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary