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ChaXe
Level 7

Roku Research Email Legit

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Here is an excerpt from an email I just got.

"Hi #####

Here at Roku, we are working on some new concepts and I'm hoping to get your feedback to make sure we are meeting our users' needs. We're partnering with User Interviews to help us manage the participants and distribute the incentives for this research. The research will be conducted remotely via Zoom between Tuesday October 4, 2022 and Wednesday October 5, 2022.

Each session only takes 1 hour, and you'll receive a $100 gift card as a thank you via User Interviews.

If you're interested in sharing your feedback, please complete a short survey below to see if you qualify!


Best,
Iris Yung

Roku UX Research"

The email was received from: research@userinterviews.com

Is this legit?

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1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Research Email Legit

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@ChaXe

Thanks for the inquiry.

Please be aware that the email that you received is indeed a legit survey from Roku.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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8 REPLIES 8
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Research Email Legit

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@ChaXe

Thanks for the inquiry.

Please be aware that the email that you received is indeed a legit survey from Roku.


Thanks,
Danny

Danny R.
Roku Forum Moderator
fluke
Level 13

Re: Roku Research Email Legit

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You probably should remove the link associated with "Apply to see if you qualify" from the forum post as the link includes the "participent_id" that is unique to your email.

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ChaXe
Level 7

Re: Roku Research Email Legit

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I didn't include it and don't see the said link.

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AvsGunnar
Community Streaming Expert

Re: Roku Research Email Legit

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@ChaXe 

I believe the Roku mods removed it for you.  It was visible when you initially posted. (It was in the body of the email, but still required your account password in order to proceed).  Either way, not there anymore, you are good to go.  👍

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
ashlyann2002
Level 7

Paid Survey Email Oct 2022 legitimate?

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Hello, 

I just received an email from PRC Market research requesting qualified applicants to take part in a 90 minute survey about Roku and it's products that promises $150 reward in exchange 

These surveys are said to take place from October 10-21,2022.

Is this a legitimate email? The email I received states the following and I quote,:

 

We are working with Roku to recruit Roku customers to participate in an upcoming customer research study.
 
Qualified participants will receive $150 (USD) for completing the study, which should last about 90 minutes. The study will be conducted remotely through Zoom between October 10th – October 21st.

We are looking for all types of Roku customers to fill a limited number of sessions for this study. Please click on the link to complete a very short survey which will determine if you qualify. Please note, there is no compensation for filling out this survey, and completing the survey does not guarantee that you will be selected to participate.

Qualified respondents will be contacted directly by PRC Market Research with additional information.

 
 
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RokuDanny-R
Roku Employee
Roku Employee

Re: Paid Survey Email Oct 2022 legitimate?

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@ashlyann2002

Thanks for the inquiry.

Please be aware that the email that you received is indeed a legit survey from Roku.


Thanks,
Danny

Danny R.
Roku Forum Moderator
MarcLeroy
Level 8

Re: Paid Survey Email Oct 2022 legitimate?

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How can someone ensure that the email from Roku? Is there any legitimate way to understand?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Paid Survey Email Oct 2022 legitimate?

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Hi @MarcLeroy

I hope you're doing well.

Could you reply here with a photo of the email you received from Roku? In that way, we'll be able to confirm if it is legitimate. 

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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