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redhundred
Newbie

Roku 4400 no longer supported

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I have set it up already stop trying to force me to spend more money.Im a Retired Senior with NO extra Money around Im on a fix income and I will cancel this subscription and find another provider if Roku try and change the format once more.Im seeing it clear that yall are scammers too.You start out great.its only been 1 month sense I started paying you guys now you asking for more money.I keep things the way they are if you change it then I WILL CANCEL.PS I had it on Person and Packages PUT IT BACK or loose a customer

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RokuAustin
Community Manager
Community Manager

Re: The upgrades Roku are pushing to get more money

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Hi there!

The Roku 4400 was released in 2015 and is now deprecated. Customers should see some offers under their account at http://my.roku.com/offers to upgrade to a new device. 

A member of our customer support team will reach out directly so they can help! 

Thanks!

Happy Streaming!

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5 REPLIES 5
Strega
Roku Guru

Re: The upgrades Roku are pushing to get more money

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Roku itself has no subscription fee.  What specifically are you paying for?  There are subscription services on Roku, as well as non-subscription/no-fee services, so you can pay as much or as little per month as you choose.  Ie: $0 per month is quite possible if you’re willing to watch commercials.

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atc98092
Community Streaming Expert

Re: The upgrades Roku are pushing to get more money

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@redhundred You need to provide some more information. Roku itself doesn't charge for anything. You can subscribe to different services through Roku, and the charge statement would indicate a payment through Roku. But first, you need to log into your Roku user account (https://my.roku.com) and check for any subscriptions through Roku. If you find something you don't want, you can cancel it right there, and you won't get any future billings. You can't get any refund, as it was an authorized subscription (even if you didn't realize you did it). 

However, what if you don't see anything listed on your Roku user account? If that is the case, you have been scammed, but not by Roku. Thieves have acquired your credit card information and are submitting bogus charges and using Roku's name to try to make it look legitimate. So check your user account carefully, and if you don't see an authorized subscription you need to take action. First, contact your credit card provider and contest the charges. Then, ask them to cancel your CC and issue you a new card with a new number. The scammers have your information and will continue to attempt to falsely charge you, so that card needs to be replaced. 

Dan

Roku Community Streaming Expert

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Nomorerocu
Newbie

Re: The upgrades Roku are pushing to get more money

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The devices. Duh... can't watch hulu anymore on my 4400, same day as my roku tv miraculously started losing vertical sync. SCAM!!! 

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atc98092
Community Streaming Expert

Re: The upgrades Roku are pushing to get more money

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@Nomorerocu wrote:

The devices. Duh... can't watch hulu anymore on my 4400, same day as my roku tv miraculously started losing vertical sync. SCAM!!! 


I can't speak to your Roku TV. Those are all built by different manufacturers with different components. As far as the 4400, it's been explained multiple times here that it is a player that uses a chipset that no other Roku has ever used, it didn't sell in large numbers, and for a 4K player it is lacking one major feature that makes it almost worthless for 4K. It doesn't support HDR in any form, and that is a critical loss for 4K playback. The 4400 is almost eight years old, and being such a one off player Roku has apparently decided to drop support for it. And because Roku has dropped support, Disney will no longer support the 4400 on their services (Hulu, Disney+, etc.)

Dan

Roku Community Streaming Expert

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RokuAustin
Community Manager
Community Manager

Re: The upgrades Roku are pushing to get more money

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Hi there!

The Roku 4400 was released in 2015 and is now deprecated. Customers should see some offers under their account at http://my.roku.com/offers to upgrade to a new device. 

A member of our customer support team will reach out directly so they can help! 

Thanks!

Happy Streaming!

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
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