Remotes

[OldTimer1]

Help. I sat on my roku remote and it now has my theater surround speakers sounding like an echo from a microphone. Can't find topic anywhere. Help, please. How do I correct? Old Timer

[JRMull88]

Hey I'm an old guy myself and I did the exact same thing. This was right in the middle of a sporting event I was enjoying and it just made everything miserable. And yet it was a simple fix. I'm a lost cause when it comes to technical issues, like rebooting, uploading, downloading. And that's easy stuff. So, here is how I freed myself of this stress cloud hanging over me. Reset your Roku! I felt kind of dumb after that one. But that did it.

[RokuJharra-Q · Accepted solution]

Hi, @OldTimer1 @JRMull88. Welcome to the Roku Community!

Thanks for reaching out about your Roku remote issue and the troubleshooting you've done. Resetting your Roku should definitely help with this issue. We highly recommend trying the following steps. 

Reset your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again. 

In the meantime, kindly try to reboot your remote by following the steps provided:

• If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
• If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

Please keep us posted.

Thanks,
Jharra