Actually, I see a very long and bright future for the Roku Corporation. Just not in the way you mean or see them as. They withdrew fully and finally from the DIRECT Customer Service part of their business as of March, 2020. There is no real direct way of contacting this company anymore except for basically via only emails or this forum.
While this decision (solely on their part) was blamed on the Pandemic of 2019-?, the truth is that this deliberate withdrawing of support was occurring for quite a while over some years beforehand. This forum was updated and changed it's focus to what it is today around that time. The Roku's own Customer Service Phone Center was terminated in March of 2020. The Roku business now centers on INDIRECT means of dealing with the customer. You are now both simply and unknowingly just a customer of the manufacturer of the television, separate streaming device, or whatever using Roku's technology. Or the retailer of these devices. Nothing more.
For Roku is now only dealing with it's REAL direct customers: i.e. the licensing of their technology to other corporate manufacturers and/or selling apps subscriptions for paywall access as a third party, or most important of all ADS and very intense data mining plus selling the resulting information of you and everyone else that uses these products. Nothing more. Now you can see why I added those Plug In On/Off Switches to all my streaming devices. And buy only plain jane very dumb televisions with no streaming abilities built into them.
So if you have problems with your device, always contact it's actual manufacturer or even the retailer that sold you the device over Roku.
Don't waste your time here. Except to entertain yourselves.
